Privacy policy

1. Introduction

Production.Ltd Limited (“Production.Ltd”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our applications or services, communicate with us, or otherwise interact with us.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Production.Ltd Limited is a private limited company registered in England and Wales.

Company Registration Number: 11301297

Data Controller

3. Information We Collect

We may collect the following categories of personal information:

Information You Provide

• Name
• Email address
• Telephone number
• Company name
• Billing and payment information
• Account information
• Communications and correspondence
• Customer support requests

Information Collected Automatically

When you use our website or services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referral URLs
• Pages viewed
• Usage statistics
• Cookies and similar technologies

Information From Third Parties

We may receive information from:

• Payment providers
• Authentication providers
• Analytics providers
• Marketing platforms
• Business partners
• Publicly available sources

4. How We Use Your Information

We use personal information to:

• Provide and maintain our products and services
• Create and manage user accounts
• Process payments
• Respond to enquiries and support requests
• Improve our website and services
• Monitor security and prevent fraud
• Comply with legal obligations
• Send important service communications
• Send marketing communications where legally permitted

5. Legal Basis for Processing

Where UK GDPR or EU GDPR applies, we process personal data under one or more of the following legal bases:

• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
• Protection of vital interests
• Consent where required

Where processing relies upon consent, you may withdraw that consent at any time.

6. Cookies

We use cookies and similar technologies to:

• Maintain secure sessions
• Remember user preferences
• Improve website functionality
• Analyse website usage
• Measure service performance
• Improve user experience

You can manage cookies through your browser settings, although disabling cookies may affect certain functionality.

7. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business and deliver our services.

These may include:

• Cloud hosting providers
• Payment processors
• Professional advisers
• IT service providers
• Analytics providers
• Regulatory authorities where legally required
• Law enforcement agencies where legally required

We do not sell your personal information.

8. Third-Party Service Providers

We use trusted third-party providers to support our services and business operations.

These providers may include:

• Apple – Cloud infrastructure, hosting, storage, authentication, and related technology services.
• Google Firebase – Application hosting, authentication, analytics, cloud messaging, databases,
  storage, and backend infrastructure.
• Dropbox – Secure document storage and collaboration services.
• Stripe – Payment processing, fraud prevention, subscription management, and secure financial
  transactions.
• WooCommerce – E-commerce platform services, shopping cart, checkout, and order management
  functionality.

These providers are required to process personal information securely and in accordance with applicable data protection legislation.

We may engage additional providers for communications, analytics, customer support, monitoring, security, and operational services as our business develops.

9. International Transfers

Where personal information is transferred outside the United Kingdom or European Economic Area, we implement appropriate safeguards including:

• UK International Data Transfer Agreements
• Standard Contractual Clauses
• Adequacy Regulations
• Other lawful transfer mechanisms where required

10. Data Security

We implement appropriate technical and organisational measures to protect personal information, including:

• Encryption where appropriate
• Secure hosting environments
• Access controls
• Authentication procedures
• Security monitoring
• Confidentiality obligations

Although we strive to protect your information, no method of transmission or storage is completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfil contractual obligations
• Meet accounting and legal requirements
• Resolve disputes
• Enforce agreements

Retention periods vary depending on the type of information and applicable legal obligations.

12. Your Rights

Where applicable under UK GDPR or EU GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent
• Data portability
• Lodge a complaint with a supervisory authority

To exercise your rights, contact:

privacy@production.ltd

13. Marketing Communications

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your account preferences where available

Service-related communications may still be sent where necessary.

14. Children’s Privacy

Our services are not intended for children under the age of 13 (or any higher minimum age required by local law).

We do not knowingly collect personal information from children and will delete such information if it
comes to our attention.

15. Third-Party Websites

Our website or services may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their policies separately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective when published on this page. Where legally required, we will notify users of material changes.

17. Contact Us

If you have any questions regarding this Privacy Policy or our processing of personal information, please contact:

If you are located in the United Kingdom and are dissatisfied with our handling of your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).